Job Title: Production Support Engineer T2

Location: La Castellana, Medellín, Office-based

Positions Available: 1

Contract Type: Indefinite-Term Contract with Full Legal Benefits

Shifts Available: From 7:00AM to 4:00 PM (Monday - Friday, holidays included)

Base Salary Range: $4,500,000 - $6,000,000 COP per month, based on experience and English proficiency

About the Role:
You will provide support for critical systems, ensuring optimal performance and availability. You will diagnose issues, execute established troubleshooting techniques, and collaborate with development and operations teams to enhance system reliability.

Responsibilities:
· Provide production support, recovery, monitoring of performance
and availability for critical systems.
· Diagnose issues, identify root causes, make solution recommendations, and
resolve issues using established troubleshooting techniques.
· Collaborate with development and operations teams to improve system reliability and performance, manage and troubleshoot messaging systems, and ensure reliable data flow and processing




· Contribute to QA testing activities, such as performing manual pre-deployment
QA and creating automated tests to validate system functionality
· Maintain and participate in documentation of incidents, resolutions, and runbook updates.
· Assist in system maintenance activities and upgrades as required.
· Respond to alerts and incidents in a timely manner, ensuring minimal disruption to services.

Required Qualifications:
· Bachelorʼs degree in Computer Science, Information Technology, or a related field (or equivalent experience).
· Proven experience in a production support role, preferably in a DevOps environment.
· Strong communication skills with both technical and non-technical stakeholders.
· Ability to own workstreams from end-to-end by proactively working with stakeholders, synthesizing information, and driving resolution through independent problem-solving.
· Strong troubleshooting and diagnostic

📌 Production Support Engineer (Medellín)
🏢 TechPulse Latam
📍 Medellín