About you
You are a Service Delivery Lead with strong experience managing software development teams, client relationships, and delivery operations within cross-functional environments. You are passionate about building high-performing teams, ensuring successful project execution, and delivering outstanding client experiences.

You bring a proactive, collaborative, and people-oriented mindset, capable of balancing operational execution, team well-being, and customer satisfaction. You are comfortable managing multiple stakeholders, navigating complex situations, and driving alignment between business goals, delivery expectations, and team capabilities.

You thrive in dynamic environments where communication, leadership, and continuous improvement are critical. You take ownership of delivery outcomes, foster strong relationships with clients and internal teams, and actively contribute to team growth, operational efficiency, and long-term business success.

You Bring to Applaudo the Following Competencies:
• Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering,



or a related field is desired, or equivalent professional experience.
• 3+ years of experience in Service Delivery, Project Management, or related roles.
• 2+ years of experience leading teams within software development environments.
• Proven experience working on software development projects with cross-functional teams.
• Strong customer service, stakeholder management, and relationship-building skills.
• Experience in resource planning, operational coordination, and quality assurance practices.
• Strong verbal and written communication skills.
• Demonstrated leadership, conflict resolution, and negotiation abilities.
• Ability to manage multiple priorities and align teams with business and client expectations.
• Experience working with Support & Maintenance teams. (Nice to have).
• Familiarity with AI tools to improve operational efficiency and delivery workflows.
• Professional

📌 Service Delivery Leader (Bogotá)
🏢 Applaudo
📍 Bogotá