.Job Summary
We are looking for a highly skilled, hands-on Site Reliability Engineer (SRE) to join our LATAM/North America team. In this role, you will be directly responsible for troubleshooting, maintaining, and improving the reliability and performance of critical applications and infrastructure. You will work closely with other SREs, developers, and business teams to ensure our systems are robust, observable, and scalable. While this is primarily a technical engineering role, you will also provide mentorship and occasional guidance to junior team members and collaborate with regional teams to share best practices.
Key Responsibilities
Hands-On Engineering & Troubleshooting
• Diagnose and resolve complex application and server issues, including root cause analysis (RCA), memory debugging, and performance optimization.
• Perform application and server troubleshooting, including IIS administration and environment setup/deployment on Windows.
• Write and maintain automation scripts (PowerShell, Python) to streamline deployments, monitoring, and operational tasks.




• Develop and debug .NET applications as needed to support reliability and performance goals.

Monitoring, Observability & Analysis
• Set up and maintain observability tools and dashboards (e.g., AppDynamics, New Relic, OpenTelemetry) to monitor application health and user experience.
• Aggregate and analyze logs using tools like Splunk or ELK Stack to identify and resolve performance bottlenecks.
• Define and track Critical User Journeys (CUJs) and ensure relevant telemetry is in place.

Infrastructure & Deployment
• Set up, configure, and maintain Windows environments and server configurations.
• Deploy and manage applications in both on-premises and cloud (Azure) environments.
• Manage identity and access (Active Directory, Azure AD) and leverage Platform-as-a-Service (PaaS) offerings as needed.

Automation & Toil Reduction
• Identify repetitive manual tasks and automate them to improve operational effic

📌 Sr. SRE Lead (Bogotá)
🏢 Chubb
📍 Bogotá