The Collections Specialist is responsible to resolve the customer’s problem with first call resolution and ensuring that our customer's experience is consistently positive.
Responsibilities:
- Delivers award winning customer service.
- Sales and sales negotiation
- Data entry and document systems per customer requirements.
- Multi-tasking speaking with customers with data entry .
- Using multiple computer applications with client systems .
- Works in a fast pace environment .
- Works well under pressure.?
- Ability to work evening hours.
- Competitive base salary.
- Lucrative bonus structure.
- potential for raises with top performers.?
- Performs other duties as assigned.
Skills Requirements:
- Stable employment history.
- Minimum of 6 months customer service/collections experience.
- Excellent oral communication skills
- Ability to work a versátil schedule
- Ability to overcome customer’s objections with rebuttals.
- Active listening skills a must.
- Adheres to client and company requirements.
- Team oriented.
- Reliable and punctual.
- Time management skills.
- Self motivated.
- Must be receptive to feedback.
- Advanced problem solving skills.
- Sales skills.
- Computer literate.
Education Requirements:
Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.