At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities.

Where you can make a difference. Where no two days are the same

Your Role:

We are seeking a skilled, customer-focused Support Engineer to join our team. This role involves providing operational and troubleshooting support for our Kubernetes-based platform services, including Port.io, and CI/CD DevSecOps framework called Argo. The idóneo candidate will have a deep understanding of container orchestration, cloud-native application deployments using DevSecOps frameworks, and troubleshooting distributed systems.

As a Support Engineer, you will work closely with developers, operations teams, and clients to ensure the stability, performance, and reliability of our platform services.

- Provide technical support for Kubernetes clusters, Port.io platform services, Argo DevSecOps platform, and resolving customer issues and ensuring system reliability.
- Monitor the health and performance of Kubernetes clusters, Port.io, and Medtronic’s Argo environments using tools like Dynatrace, Prometheus, Grafana, and Kibana.
- Investigate and troubleshoot issues related to networking, storage, security, and application deployments within Kubernetes.
- Collaborate with development and operations teams to improve platform stability and automate routine maintenance tasks.
- Help troubleshoot container images from teams experiencing challenges getting their containers to run correctly
- Manage and optimize Helm charts, Argo CD, Flux CD, YAML configurations, and other deployment artifacts.
- Using, configuring, and maintaining GitLab CI runners.




- Develop and maintain documentation for support processes, troubleshooting guides, and best practices.
- Ensure timely resolution of incidents and communicate status updates to stakeholders.
- Participate in an on-call rotation to provide 24/7 support coverage.

Your Profile:

- Proven experience in managing and supporting Kubernetes clusters in production cloud and on-prem environments.
- Familiarity with Port.io (or similar platform services) and cloud-native technologies. • Strong understanding of containerization technologies such as Docker.
- Proficiency in writing and debugging Helm charts and Kubernetes manifests.
- Knowledge of CI/CD pipelines and deployment automation tools like Jenkins, ArgoCD, and GitLab CI.
- Experience with monitoring and logging tools like Dynatrace, Prometheus, Grafana, Kibana, or ELK stack.
- Strong troubleshooting skills in networking, Linux systems, and distributed systems.
- Familiarity with scripting languages (e.g., Bash, Python) for automation.
- Problem-solving mindset with a proactive approach to identifying and resolving issues.

What We Offer

- Stable Employment: Permanent contract offering long-term job security.
- Learning & Development: Access to a wide range of online training platforms and professional development resources.
- Language Training: Weekly virtual English classes and conversation sessions with certified instructors. Online Courses for different languages.
- Health Coverage: Comprehensive prepaid medical and dental plans.
- Insurance Protection: Life and accident insurance for peace of mind.
- Wellness Perks: Discounts and benefits through fitness and technology partnerships.
- Special Occasion benefits.

About Capgemini

At Capgemini Colombia, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

📌 System Engineer (Kubernetes) (Colombia)
🏢 Capgemini Engineering
📍 Colombia