Newfire Global Partners is a leading technology firm that specializes in building transformative software solutions for some of the world’s most innovative companies. With a presence across four continents, Newfire Global brings deep expertise in digital healthcare, AI-driven analytics, and enterprise technology. The firm’s track record of delivering scalable, high-impact solutions has made it a trusted partner for organizations seeking to drive meaningful change through technology.

We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base.

Opportunity for impact

Newfire Integral Partners, a leader in developing disruptive healthcare technology, collaborates with Fortune 500 companies and start-ups to drive transformation.

Newfire is seeking a IT Help Desk Manager

What's the Project?





We are looking for a hands-on IT Help Desk Manager to take ownership of day-to-day IT operations for one of our key clients. This is a hands-on, working-manager role: you will personally handle escalations and technical work while managing and developing a small support team.

The systems, tooling, and processes are already built and running. What we need now is someone responsible and capable enough to take the operational reins and run them well

You will manage one IT support technician initially, with room to grow the team as the engagement expands. You will work alongside a systems administrator and a security operations specialist, who handle deeper infrastructure and security work.

Your day-to-day activities:

• Frontline support operations. Oversee ticket intake, triage, resolution times, and escalation paths. Keep service quality high and response times predictable.
• Hands-on technical work. This is not a purely managerial role. You will be in the tools daily — troubleshooting

📌 Senior IT Help Desk Manager (Colombia)
🏢 Newfire Global Partners
📍 Colombia