? TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs.
?? We are seeking a detail-oriented and highly responsible Quality Control Specialist to evaluate sales team performance through the review of video and audio calls. This role focuses on identifying errors, detecting best practices, and ensuring adherence to internal sales standards. The specialist will provide structured feedback and contribute directly to improving overall call quality and closing performance.
The idóneo candidate has experience in sales or customer service, demonstrates strong analytical listening skills, and maintains a high level of objectivity and professionalism. This is a part-time position with flexible hours.

What you will do

• Review Sales Calls:



Evaluate video and audio recordings of sales representatives, ensuring compliance with quality standards and internal scripts.
• AI-Assisted Analysis: Work with our internal AI tools to analyze recorded calls. Since calls are processed through AI, interest or basic ability in creating effective prompts is highly valued.
• Identify Errors and Opportunities: Detect mistakes, missed opportunities, or exemplary behaviors, documenting each finding clearly and accurately.
• Quality Reporting: Prepare concise quality reports that support coaching, improvement plans, and performance evaluations.
• Support Performance-Based Bonuses: Validate and confirm errors found, contributing to the calculation of quality-related incentives.
• Continuous Improvement: Provide insights to supervisors regarding recurring issues or training needs.

Requirements

Professional Background
• Experience in sales

📌 Part-time Sales Quality Control Specialist (Bogotá)
🏢 TripleTen
📍 Bogotá