MTR Insurance Housing Specialist
Job Overview
CS Outsource is looking for an experienced MTR Insurance Housing Specialist to join our fully remote team and support US-based clients. The idóneo candidate will have hands-on experience in insurance housing, temporary housing, mid-term rentals, or relocation services, with strong case-management, property-matching, communication, and negotiation skills.
The role involves managing insurance housing cases from initial placement through move-out while coordinating with policyholders, insurance adjusters, landlords, and property owners.

Key Responsibilities
• Manage MTR and insurance housing cases from placement through move-out.
• Match displaced policyholders with suitable properties based on their housing needs, location, budget, duration, and other requirements.
• Coordinate with insurance adjusters, policyholders, landlords, and property owners throughout the housing process.
• Manage ALE (Additional Living Expenses), approvals, extensions, move-in and move-out dates, and case documentation.




• Handle urgent housing situations and resolve issues quickly and professionally.
• Maintain accurate case records, property information, and follow-ups through CRM/PMS platforms.
• Negotiate housing terms, rental rates, extensions, and other case-related requirements.
• Coordinate property availability and ensure suitable housing options are secured within required timelines.
• Monitor active cases and follow up on outstanding approvals, documentation, and housing requirements.
• Maintain clear and timely communication with all parties involved in each case.

Requirements
• Proven experience in insurance housing, temporary housing, relocation, or MTR/property management.
• Hands-on understanding of ALE (Additional Living Expenses) and insurance housing processes.
• Strong property-matching and case-management skills.
• Excellent written and verbal English communication skills.
• Strong negotiation and problem-solving abilities.
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📌 Insurance Specialist (Colombia)
🏢 CS Outsource
📍 Colombia