Purpose & Overall Relevance for the Organization

The Credit Senior Specialist – O2C NAM is responsible for managing complex and high-impact credit and collections activities for North America, with a strong focus on service level adherence, credit risk mitigation, cash flow optimization, and customer experience. The key objective of the role is to stabilize and optimize performance across complex credit portfolios while supporting team capability, process consistency, and stakeholder alignment within the O2C organization.

Operating with a high degree of autonomy, the Senior Specialist manages critical customer portfolios and acts as a subject matter expert within the Credit & Collections team. The role supports the Credit & Collections Manager and O2C leadership by providing operational expertise, independently leading complex discussions with customers and stakeholders, and contributing to continuous improvement initiatives that strengthen credit governance and collections effectiveness.

Key Responsibilities

• Manage end-to-end credit and collections activities for complex,



high-risk, or high-value NAM customer portfolios, ensuring service delivery meets established service level agreements for customers and internal stakeholders
• Perform in-depth credit risk assessments, exposure reviews, and account evaluations, recommending appropriate credit actions in line with policies and risk appetite
• Lead advanced collections strategies and dispute prevention efforts to improve cash flow while maintaining strong customer relationships
• Proactively identify risk trends, performance gaps, or operational issues and contribute to root cause analysis and corrective action planning
• Maintain strong working relationships with NAM and GBS Business Partners by understanding stakeholder needs and preparing clear communication packages presenting results, risks, and recommendations
• Serve as a knowledge and support point for Credit Specialists by providing guidance on compl

📌 Sr Specialist Credit (Colombia)
🏢 Adidas
📍 Colombia