Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1 providing the best services for homebuyers

2 led by advantaged underwriting in insurance

3 to protect the whole home.

As a leader in the home services softwareasaservice SaaS space, weve built deep relationships with approximately 30 thousand companies that are key to the homebuying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title Technical Support Specialist

Location Colombia

Workplace Type Remote

This role is employed through RemoFirst, Porch Groups Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your daytoday work is led by Porch Group

Job Summary
The future is bright for the Porch Group, and wed love for you to be a part of it as a Technical Support Specialist

We are a fastpaced software company seeking a technical support customer service representative. The idóneo candidate is a selfstarter with excellent creative problemsolving skills. Our company produces several softwareasaservice SaaS solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ,



UK and more via our Internetbased tool suite.

This is a work from home position and a customerfacing role, and your daytoday will involve working directly with customers to provide live support via phone, chat, and email. Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take in order to correct the issue.

What You Will Bring As A Technical Support Specialist

2 years of experience in a technical support role

Excellent written and spoken English communication.

Excellent conflict management and deescalation skills.

Ability to maintain an upbeat, caring, and empathetic attitude towards customers.

General understanding of the troubleshooting process and the ability to outline your approach.

Experience troubleshooting desktop applications.

Windows and Mac troubleshooting experience.

The ability to type 50 Words per Minute.

Basic understanding of Microsoft Office and G Suite Programs.

Excel, Word, Sheets, Docs.

SelfStarter, able to work and learn independently.

Comfortable learning 1on1 or through selfguided videos and documentation.

Ability to switch effectively between different types of work.

A quiet space to work, an internet connection of at least 30 Mbps download 10 Mbps upload
Bolsa de trabajo Colombia ofrecemos puesto de Technical Support Specialist, IRE para el sector de CallCenter Telemercadeo en la empresa Porch Group de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Technical Support Specialist, IRE Fully Remote (Bogotá)
🏢 Porch Group
📍 Bogotá