Job Summary:

The Systems Engineer Lead leads day-to-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands-on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards.

Responsibilities:

- Lead the day-to-day work of the systems and cloud engineering team, assigning and prioritizing tickets, changes, and projects across Sr./Jr. System & Cloud Engineers and Database Administrators.
- Provide hands-on senior-level engineering support for complex server, virtualization, storage, and cloud issues that require escalation beyond Tier 2/3.
- Partner with the Cloud/Infrastructure Architect to implement data center and cloud designs, standards, and capacity plans across the managed server and database estate.
- Own server and database capacity management, monitoring headroom against the account's volume/growth model and recommending scaling actions.
- Oversee patch management and vulnerability remediation for the server estate, coordinating with the NOC's patching team (NOC Analyst Sr.) and Security.
- Lead identity and access management (IAM), middleware, and cross-platform server operations coverage across the team.




- Coordinate database administration oversight, ensuring performance, backup/recovery, and availability standards are met across managed databases.
- Serve as an escalation point for major systems/cloud incidents, driving root cause analysis and remediation.
- Support data center and cloud migration, consolidation, or transition projects, including planning and execution oversight.
- Mentor and develop System & Cloud Engineer Sr./Jr. staff and Database Administrators, including onboarding to the client environment and ongoing technical skill-building.
- Maintain accurate documentation of the server, cloud, and database architecture as it evolves.
- Ensure compliance with client and Auxis security and change management policies across the managed systems estate.

Skills and Experience:

What You’ll Bring

- 5+ years of hands-on experience in Systems Engineering, Cloud Infrastructure, or a related field, including 2+ years in a Lead or supervisory role.

- Strong experience managing enterprise server environments, including Windows Server and/or Linux.

- Hands-on experience with virtualization technologies, such as VMware or Hyper-V, and cloud platforms such as Azure or AWS.





- Solid understanding of storage, backup and recovery, and disaster recovery concepts and technologies.

- Experience supporting multi-country or multi-region infrastructure environments.

- Strong troubleshooting and root-cause analysis skills, with the ability to resolve complex cross-platform issues.

- Solid understanding of ITIL change and incident management processes.

- Strong verbal and written communication skills in English, with the ability to work effectively with technical and business stakeholders.

- Experience providing technical leadership, mentoring, and guidance to engineering teams.

Nice to Have

- Microsoft or cloud certification, such as Azure Administrator, Azure Solutions Architect, or AWS Solutions Architect.

- Experience with database platforms, including SQL Server, Oracle, or similar technologies.

- Experience with middleware and Identity and Access Management (IAM) platforms.

- Experience working in a managed services or outsourced IT environment supporting enterprise clients.

- Bilingual English/Spanish or English/Portuguese.

- ITIL Foundation certification.

Technical Skills & Tools

- Windows Server and/or Linux

- VMware, Hyper-V, and other virtualization technologies

- Microsoft Azure and/or AWS

- Storage, backup, recovery, and disaster recovery solutions

- SQL Server, Oracle, or similar database platforms

- IAM and middleware technologies

- ServiceNow, SolarWinds, or equivalent ITSM and monitoring platforms.

#LI-SG2

📌 Systems Engineer Lead (Bogotá)
🏢 Auxis
📍 Bogotá