Remote Receptionist – Insurance Claims

Remote | Full-Time | English & Spanish Required

About the Role

We are looking for a professional, friendly, and highly organized Remote Receptionist to join our team and serve as the first point of contact for our company.

In this role, you will be responsible for handling incoming calls, managing our general inbox, supporting administrative functions, and coordinating insurance claim inspections between policyholders and claim specialists.

The adecuado candidate is an excellent communicator who is comfortable speaking with customers, can manage multiple priorities at once, and takes pride in providing a professional and positive experience on every interaction.

Key ResponsibilitiesCall Handling & Customer Service

- Answer and route incoming calls in a professional and friendly manner.
- Greet callers, determine the purpose of their call, and direct them to the appropriate person or department.
- Provide basic information and assistance to callers when required.
- Handle customer inquiries professionally and work to resolve issues or escalate them appropriately.
- Maintain a high level of professionalism and excellent phone etiquette at all times.

Insurance Inspection Scheduling

- Schedule and coordinate insurance claim inspections with policyholders and claim specialists.
- Handle inbound calls on the main company line to arrange inspection appointments.
- Coordinate appointment times and ensure all parties have the necessary information.
- Maintain clear communication between policyholders, claim specialists, and other relevant team members throughout the inspection process.
- Follow up on scheduling issues, changes,



or cancellations to ensure inspections remain on track.
- Accurately update scheduling and claim-related information in the appropriate systems.

Email & Administrative Support

- Monitor and manage the company's general email inbox.
- Respond to inquiries or forward messages to the appropriate team member.
- Assist with data entry, filing, document management, and other administrative tasks.

Team Collaboration

- Work closely with internal teams to support efficient day-to-day operations.
- Communicate important updates and issues promptly.
- Contribute to a positive, professional, and collaborative remote work environment.
- Take ownership of assigned responsibilities and ensure tasks are completed accurately and on time.

Requirements

- Previous experience as a Receptionist, Customer Service Representative, Administrative Assistant, Call Center Representative, or in a similar customer-facing role.
- Professional fluency in both English and Spanish is required.
- Excellent verbal and written communication skills.
- Strong professional phone etiquette and confidence speaking with customers.
- Excellent organizational and time-management skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and accuracy.
- Ability to work independently with minimal supervision.
- Professional, friendly,



and positive attitude.
- Comfortable working remotely and communicating effectively with a distributed team.
- Proficiency with Microsoft Office and/or Google Workspace.
- Familiarity with communication and collaboration tools such as Zoom and Slack.
- Experience in the insurance, property, restoration, claims, or home services industry is a plus but not required.

What We're Looking For

We're looking for someone who is:

- Customer-focused – You genuinely enjoy helping people and creating a positive experience.
- Organized – You can keep track of multiple calls, appointments, emails, and tasks without losing attention to detail.
- Communicative – You keep your team informed and communicate clearly and professionally.
- Reliable – You take ownership of your responsibilities and can be trusted to get the job done.
- Adaptable – You can stay calm and productive when priorities change or things get busy.
- Tech-savvy – You're comfortable learning and working across multiple systems and platforms.

Why Join Us?

This is an opportunity to join a growing remote team where your work directly contributes to the customer experience and the smooth operation of our claims process.

If you're an organized, bilingual professional who enjoys working with people and thrives in a fast-paced environment, we'd love to hear from you.

Apply today and tell us why you'd be a great fit for our team.

- Ensure information and documentation are accurate, organized, and easily accessible.
- Provide general administrative support to the wider team as needed.

Job Type: Full-time

Work Location: Remote

📌 Receptionist (Colombia)
🏢 Your Virtual Adjuster
📍 Colombia