About the role

DoneMaker is a Canadian B2B agency looking for our second Account Manager. Our first AM was promoted from within and now runs 30 accounts, this role follows the same path. You will own client relationships and retention for a growing portfolio of B2B LinkedIn outreach accounts, leading weekly strategy calls with Canadian and US business owners.

This is a stable, long-term position: 12-month renewable contract, and our average team member has been with us 21 months.

Pay in USD

$800 USD/month base + retention bonuses and commissions. Realistic total at full portfolio: $1,000–$1,200+/month. Your income grows with how well you keep clients happy — retention is the job.

Bonuses on top of base:

- $10 USD/month per account that stays past its initial commitment, recurring, every month it stays. At 30 accounts that's $300/month on its own.
- $50 USD per video testimonial your clients record
- $50 USD per client referral that becomes a paying client
- $50 USD per additional campaign your clients activate

Schedule

- Monday–Friday, 9:00am–5:00pm Eastern Time (no weekends)
- Weekends and Canadian statutory holidays off
- 12-month contract with extension based on results

What you'll do

You'll start with a smaller portfolio and grow to 30 accounts as you prove the role. For each client:

- Lead a weekly 30-minute strategy call and set campaign direction
- Send a recap email the same day as every call
- Monitor campaign performance and coordinate execution with our outreach team
- Keep response times tight: client emails within 1 hour, WhatsApp acknowledged within 15 minutes during working hours
- Spot at-risk accounts early and escalate within 24 hours
- Deliver a portfolio status report every Monday




- Keep call notes and account records updated in our systems

Internal meetings: a 30-minute daily team call, a 30-minute weekly call with the CEO, and a 30-minute weekly company-wide call, all camera on, mic on.

What we need from you

- Excellent spoken and written English. You will lead client calls with native speakers
- 2+ years in account management, 1+ year in project management
- Experience in B2B services or agencies
- Very organized, you'll juggle up to 30 accounts without dropping balls
- Proactive, you spot problems before clients do
- Comfortable on camera
- Bonus: previous experience working with a Canadian or US company

About DoneMaker

We're a growing Canadian company with a integral, people-first team. We promote from within, run weekly development calls, and hold purposeful meetings to know each other as people, not just coworkers. Include the word COMPASS in your application so we know you read this far.

Answer the screening questions in your own words. Generic or AI-written answers are rejected.

Job Types: Full-time, Contract

Application Question(s):

- Record a short 1–2-minute video (Loom or phone) introducing yourself in English and telling us why this role fits you. Paste the link here.
- Is there anything preventing you from working 9am–5pm Eastern Time, Monday to Friday?
- Rate your English (reading / writing / conversation) from 1–10, and tell us where you've used English professionally.
- Describe your experience leading client calls or managing client relationships. How many clients did you manage at once, and what kind of clients were they?
- What other commitments do you have right now (work, projects, school)?
- Do you have a stable internet connection and a computer with a camera and a microphone?

Work Location: Remote

📌 Client-Facing Account Manager –B Agency (Remote, Work From Home) – Paid in USD (Colombia)
🏢 DoneMaker
📍 Colombia