Job description

We are seeking a proficient and experienced Virtual Back-Office Associate to join our team. This is a remote position supporting our healthcare operations and patient scheduling needs.

Key Responsibilities

- Manage and update documents and records using Google Workspace, including Google Docs and Google Sheets.
- Handle a high volume of inbound and outbound calls, averaging approximately 60–80 calls per day.
- Make outbound and cold calls to patients to efficiently schedule appointments and follow up as needed.
- Provide exceptional patient service on every call, communicating with empathy, professionalism, and patience.
- Manage appointment scheduling accurately and efficiently.
- Confirm appointments and handle cancellations, rescheduling, and calendar adjustments.
- Maintain accurate, secure, and up-to-date patient information and databases.
- Inform case managers and relevant team members of patient or scheduling updates.
- Assist with day-to-day administrative tasks and maintain accurate records.
- Multitask effectively while managing competing priorities in a fast-paced environment.
- Identify and proactively resolve scheduling and operational issues as they arise.




- Adapt to changing workflows, scheduling procedures, and calendar arrangements.
- Communicate process and scheduling changes clearly and help ensure they are implemented smoothly and accurately.

Requirements:

- Fluent in English and Spanish, both written and spoken.
- 2+ years of experience in customer service, healthcare, or a similar role.
- Experience handling high-volume calls (60–80+ daily) and comfortable with outbound/cold calling.
- Strong patient care and communication skills, with empathy and professionalism.
- Excellent multitasking, organizational, and problem-solving skills.
- Adaptable to changing workflows, scheduling procedures, and priorities.
- Proficient in Google Workspace, particularly Google Docs and Google Sheets.
- Comfortable handling confidential patient information and working independently in a remote environment.

Monthly Compensation: 3,500,000 - 4,500,000 COP

Job Type: Full-time

Experience:

- Customer Service: 2 years (Required)
- healthcare: 1 year (Required)

Work Location: Remote

📌 Back Office Virtual Assistant (CO) (Colombia)
🏢 Elihu Institute
📍 Colombia