Bath & Floor Stiles

Remote Home Services Customer Service & Dispatch Coordinator

Location: Remote

Schedule: Full-Time | Must be available to work U.S. Eastern Time hours

Help Keep Customers, Schedules, and Projects Moving

Bath & Floor Stiles is a growing home improvement company focused on helping homeowners transform their spaces through quality products, professional service, and a strong customer experience.

We are looking for a Remote Home Services Customer Service & Dispatch Coordinator to help support our customers and internal team throughout the day-to-day operation of the business.

This role is ideal for someone who has previously worked with an HVAC company, remodeling contractor, flooring company, windows and doors company, plumbing or electrical contractor, or another home-service business and understands what it takes to communicate with homeowners, coordinate schedules, follow up on service needs, and keep information organized behind the scenes.

This is more than a general customer service position. We are specifically looking for someone who understands the pace and communication style of the home-services industry.

Position Overview

As our Remote Home Services Customer Service & Dispatch Coordinator, you will serve as an important communication link between customers, the sales team, field personnel, and company leadership.

You will help manage incoming customer communication, coordinate appointments and schedules, follow up with homeowners, maintain accurate information in our systems, and assist with the administrative details that keep the operation moving efficiently.

A successful candidate will be organized, responsive, professional on the phone, comfortable managing multiple priorities, and experienced working with customers who may be calling about appointments, projects, scheduling changes, product questions, or service needs.

Key Responsibilities

Customer Service & Homeowner Communication

- Answer and respond to incoming customer calls, messages, and inquiries professionally and promptly.
- Communicate with homeowners regarding appointments, scheduling, project updates, and general questions.
- Follow up with customers when appointments need to be confirmed, rescheduled, or adjusted.
- Provide a professional and reassuring customer experience when homeowners have questions or concerns.




- Gather accurate information from customers and ensure the appropriate team member receives what they need.
- Maintain clear documentation of customer conversations and follow-up requirements.

Scheduling & Dispatch Coordination

- Schedule and confirm appointments for customers, sales representatives, and other team members.
- Help coordinate daily schedules and communicate schedule changes as they arise.
- Contact customers regarding delays, rescheduling, cancellations, or other appointment changes.
- Assist in organizing service-related requests and routing information to the correct person.
- Help ensure that customer commitments and scheduled appointments do not fall through the cracks.
- Maintain accurate scheduling information and communicate updates across the team.

Administrative & Operational Support

- Enter and maintain accurate customer and project information in company systems.
- Update CRM records, notes, appointments, and follow-up activities.
- Support the sales and operations teams with administrative tasks as needed.
- Track outstanding customer items and assist with follow-up.
- Help maintain organized digital records and documentation.
- Assist company leadership with additional coordination and administrative responsibilities as the role develops.

What We're Looking For

- Previous experience in home services, home improvement, remodeling, HVAC, flooring, windows and doors, plumbing, electrical, roofing, construction services, or a similar industry is highly preferred.
- Experience in customer service, dispatching, scheduling, service coordination, administrative support, or a similar role.
- Experience communicating directly with homeowners or residential customers.
- Strong spoken and written English communication skills.
- Professional and confident phone presence.
- Strong organizational skills and attention to detail.
- Ability to manage multiple customers, appointments, and priorities at the same time.
- Comfortable working independently in a remote environment.
- Reliable follow-through and a proactive approach to customer communication.
- Experience using CRM, scheduling,



or project-management software.
- Experience with systems such as JobTread, GoHighLevel, or comparable CRM/project-management platforms is a plus.
- Ability to learn new systems and processes quickly.

Remote Work Requirements

This is a fully remote position, but the selected candidate must be able to consistently work during U.S. Eastern Time business hours.

Candidates must also have:

- Their own reliable computer suitable for full-time professional work.
- Reliable high-speed internet.
- A quiet and professional remote work environment.
- Reliable audio/headset equipment for frequent customer communication.
- The ability to participate consistently in calls, meetings, and day-to-day communication with the U.S.-based team.

The Idóneo Candidate

You may be a particularly strong fit if you have previously worked as a:

- HVAC Dispatcher
- Home Services Dispatcher
- Customer Service Representative for a contractor
- Service Coordinator
- Scheduling Coordinator
- Remodeling or Construction Coordinator
- Home Improvement Customer Service Representative
- Office Coordinator for a home-service company
- Comfort Advisor Coordinator or Support Representative

You understand that homeowners sometimes need quick answers, schedules can change, field teams depend on accurate information, and good communication can make the difference between a frustrated customer and a great customer experience.

Why Join Bath & Floor Stiles?

This is an opportunity to join a growing company where your work will have a direct impact on the customer experience and daily operation of the business.

You will have the opportunity to take ownership of an important support function, work closely with company leadership, and grow with the position as the company continues to build its team and systems.

If you have experience supporting customers in the home-services industry and enjoy keeping people, appointments, and information organized, we would like to hear from you.

I think this positioning should help us get considerably closer to the HVAC dispatcher/home-services CSR type of profile we discussed while still leaving enough room for candidates from adjacent industries whose experience transfers well.

Let me know what you think or if you would like anything adjusted. Once you give me the green light, we can move forward with it.

Thanks,

📌 Remote Customer Service & Administrative Coordinator (Bogotá)
🏢 Bath & Floor Stiles
📍 Bogotá