Startup Operations & Launch Manager – Telehealth

Remote | Work from Home

About Us

We are building and expanding telehealth services that support children with autism and their families. We are looking for someone who enjoys building things from the ground up and turning ideas into working systems.

The Role

We need a builder, problem-solver, and doer.

You will help take the start-up business from startup → launch → stable operations → growth.

This is not a role for someone who needs everything explained step-by-step. We are looking for someone who can receive a goal, figure out what needs to happen, organize the work, solve problems, and get results.

What You Will Do

1. Build the Operation
Help create the processes, workflows, trackers, SOPs, reporting, and systems needed to operate the business

2. Manage the Launch
Turn management's ideas and goals into clear action plans, deadlines, responsibilities, and deliverables.

3. Solve Problems
Identify what is missing or not working and propose practical solutions instead of waiting for instructions.

4. Coordinate the Team
Work with U.S. and international team members to keep projects, administrative work, providers, and operations moving.

5. Build Simple Systems
Create practical systems for scheduling, onboarding, documentation, follow-ups, reporting, and operational tracking.

6. Track Performance
Create simple KPIs and dashboards so management can quickly see what is working, what is delayed, and what needs attention.

7. Help the business Grow
As the business stabilizes, help identify opportunities to improve capacity, efficiency,



service delivery, and growth.

Who We Are Looking For

You should have:

- 5+ years of relevant operations, startup, project management, BPO, healthcare, or business-building experience.
- Experience helping launch a startup, new business, department, BPO account, project, or business unit from the ground up.
- Strong ownership and a can-do attitude.
- Excellent problem-solving and organizational skills.
- Strong Microsoft Excel, Word, PowerPoint, and reporting skills.
- Experience working with U.S. companies or clients is strongly preferred.
- Healthcare, ABA, behavioral health, telehealth, or medical-services experience is a strong advantage, but not mandatory.
- Strong English communication skills.
- Ability to work remotely and collaborate with a U.S.-based team

You May Be a Good Fit If...

- You hear “We need this done” and your first thought is “Let me figure out how.”
- You are comfortable working in an environment where not everything has an SOP yet.
- You can move between planning and hands-on execution.
- You don't wait for problems to become emergencies.
- You enjoy building something new rather than simply maintaining an existing operation.

Growth Opportunity





This position will have significant involvement in building BEST LA. Strong performance can lead to broader operational leadership responsibilities as the business grows.

Job Types: Full-time, Commission

Application Question(s):

- • Do you have the required experience for BPO, Healthcare, US clients/companies (California) managing full spectrum of start-up and Operations practices, provisions and policy making minimum of 5 yrs US personnel?
- • How many years of work experience do you have with Microsoft Office in particular MS Excel, MS Word, MS Powerpoint, basic and advance levels?
- • Will you be available to work Monday to Friday, following Pacific Standard time (PST), 5am-6pm must complete 10hrs work, with 60 mins unpaid break each day- 2 restdays per week, 200 hrs/month?
- • Do you have appropriate setup for remote work contract, requirement of noise cancelling headset, camera microphone, MS Office, processor i3 to i5 (5yrs less manufacture), above 8 GB RAM, 100 GB HDD storage?
- • Do you have your own equipment (computer or laptop) internet must be stable at above 50 MBPS, good lighting, space must be quiet and presentable to work from home setup?
- • Do you have the exposure, to work with US companies BPO-Healthcare, Logistics, Trucking & Customer Services Management in managing human capital and talent development?
- Have you personally helped launch a startup, new business unit, department, BPO account, or operation from the ground up? Briefly explain what you built.

Work Location: Remote

📌 Startup Operations & Launch Manager – Telehealth (Colombia)
🏢 (B.E.S.T.) BEHAVIOR EDUCATION SERVICES TEAM
📍 Colombia