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Descripción de puesto:
Job Description:
This position is responsible for supporting the end-to-end billing process by reviewing, preparing, and processing billing transactions in a timely and accurate manner. He/She validates billing information received from Operations, ensures invoices are generated according to customer requirements and established procedures, processes billing adjustments when needed, and maintains billing records and systems accordingly. This position works closely with internal stakeholders to ensure the completion of billing activities within service level expectations while identifying and escalating exceptions as appropriate.
Key Accountabilities:
Process billing transactions accurately and within established timelines.
Review and validate billing requests and supporting documentation.
Complete billing adjustments, credits, debits, and rebills when required.
Monitor workload and prioritize activities to meet service level expectations.
Identify, investigate, and escalate billing discrepancies and exceptions.
Perform quality reviews to ensure billing accuracy and compliance.
Maintain accurate billing records and system updates.
Collaborate with internal stakeholders to ensure timely completion of billing requirements.
Proactively identify opportunities to improve processes and reduce billing errors.
Qualifications:
English proficiency at B1 level.
Effective written and verbal communication skills.
Proficiency in Microsoft Office applications.
Administrative Support, or related functions preferred.
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to manage multiple tasks and priorities in a deadline-driven environment.
Proactive mindset with strong follow-up and ownership skills.
Ability to work independently and as part of a team.
Tipo de empleado:
Permanente
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