Genesys is seeking an Expert Customer Success Manager (CSM) to partner with Strategic and Mid-Market customers across Banking, Telecommunications, and other verticals. You will translate business value into the CX roadmap, drive measurable outcomes, and manage critical customer relationships on a general scale from Bogotá.
You will conduct regular executive reviews, coordinate across Sales, Renewal, and Professional Services, and help customers grow through adoption of Genesys features and