ResponsibilitiesAssist the client in the use of the platform.Clarify doubts or questions.Address problems "bugs" effectively.Listen to comments and suggestions from customers.Provide solutions to possible problems or needs.Other tasks assigned according to operational needs.RequirementsBachelor’s degree in business administration or IT related fields.Proficiency in MS Outlook, Excel, and Word.Previous experience with team viewer or similar solutions.Ability to work independently.Excellent verbal and written communication skills.Good problem-solving skills.Experience using CRM platforms.Basic command prompt/ Terminal usage for troubleshooting (ping, ipconfig, telnet, etc.)Skills and KnowledgeProject management skillsCustomer service and team-work orientedLeadershipCritical thinking and problem-solving skillsAttention to detail.Skills in persuasionOrganizational, planning, and documentation skillsAbility to work on multiple projects in various stages simultaneously.#J-18808-Ljbffr

📌 Technical Support Representative (Cundinamarca)
🏢 Sociants
📍 Cundinamarca