This position supports Testing Services along with providing assistance to the Testing Services Department and Student Affairs Division.
This position is located primarily on the Columbia, TN Campus.
ESSENTIAL FUNCTIONS:
• Provide proctoring support for all exams administered in Testing Services including Accuplacer, HiSet, Graduation Exit Exam, ACT On-Campus, ACT National, PearsonVue and individually proctored exams for Distance Education, TN eCampus and special needs testing.
• Greet visitors, assess needs, and respond to requests for information. Make referrals to Academic Support Services and Distance Education Department staff and campus community as needed.
• Perform general clerical duties including managing incoming phone calls, scheduling students for appointments and managing incoming and outgoing written correspondence for the department.
• Perform regular updates to the Testing Services web site and updates to the main campus website.
• Maintain Testing Services database for appointments and score reporting.
• Assist Director of Testing Services in monthly reporting,
Testing Services calendar formation, and with annual data collection and analysis.
• Ensure confidentiality of student records at all times and be responsible for accurate transfer and documentation of test scores and exams into a database and to provide transcripts.
• Create and maintain updated training manual for student workers.
• Maintain weekly calendar for staff off campus schedule.
• Administer exams.
• Support development, oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area.
SUPPLEMENTAL FUNCTIONS:
• Support other functions and projects within the department and division as directed.
• Other duties as assigned.
Education, Training and Experience:
• Bachelor’s degree required.
• 1 year Testing Services experience preferred.
Knowledge, Skills, Abilities and Work Characteristics: