Job Summary
Are you ready to deliver exceptional customer experiences while partnering with customers and cross-functional teams to ensure seamless order fulfillment across the food ingredients industry?
IFF is a integral leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.
The role is based in Bogotá, Colombia (hybrid role). Be part of a customer-focused, collaborative, and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
• Manage customer orders throughout the end-to-end Order-to-Cash process, ensuring accurate and timely order fulfillment
• Process domestic, export, and consignment orders, including order entry, order confirmation, invoicing, and order follow-up through delivery
• Coordinate customer complaints, service cases,
and order-related issues while driving timely resolution
• Respond to customer inquiries in a professional, accurate, and timely manner
• Process credit notes and debit notes related to sales orders and customer claims
• Build strong partnerships with customers and internal stakeholders to ensure service excellence
• Collaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure successful order execution
• Support process optimization initiatives and contribute to continuous improvement within the Order-to-Cash process
• Support internal and external audits while maintaining accurate documentation and compliance with company procedures
What Makes You the Right Fit
• Bachelor’s degree in any discipline
• 2–3 years of experience in Customer Service, Supply Chain Customer Service, Order Management, or related business-to-business environments
• Knowle
📌 Customer Service Representative (Bogotá)
🏢 Iff
📍 Bogotá