Careers that change lives start here. Medtronic is a general leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
The LATAM Customer Service organization provides operational support for Medtronic customers across the region, ensuring timely order management, shipment coordination, inventory support, pricing inquiries, returns processing, and issue resolution. This team partners closely with Sales, Supply Chain, Logistics, Finance, Quality, Operations, and Commercial teams to maintain service levels and support customer needs across multiple markets.

This position is based in Bogotá, Colombia and follows a Flex work model, with two days onsite at the Bogotá Shared Service Center and three days remote.



The role supports LATAM operations and requires collaboration with internal and external stakeholders across the region.

As a Customer Service Representative III, you will serve as a key point of contact for customers and internal stakeholders across LATAM. You will manage customer requests from initiation through resolution, support order fulfillment activities, coordinate with cross-functional teams, and help ensure a high level of service throughout the customer experience. The role requires strong ownership, attention to detail, and the ability to manage multiple priorities while supporting operational objectives.

Responsibilities may include the following and other duties may be assigned:

• Serve as the primary contact for customer inquiries, order requests, shipment updates, and service-related issues
• Process, validate, and manage customer orders while ensuring accuracy and timely fulfillment

📌 Customer Service Rep III (Bogotá)
🏢 Medtronic
📍 Bogotá