We are hiring experienced Bilingual Collections Agents in Medellín, Colombia, to join our growing team.
This role is idóneo for a collections professional who is comfortable handling challenging conversations, negotiating payment arrangements, and working toward clear performance targets while maintaining a professional and compliant customer experience.
We are particularly interested in candidates with BPO or contact center collections experience, especially those who have worked in third-party collections and are familiar with FDCPA and collections compliance requirements.

What You'll Do
• Handle inbound and outbound collections calls with customers professionally and confidently
• Contact customers regarding delinquent accounts and work toward appropriate resolutions
• Negotiate payment arrangements based on established guidelines
• Handle objections, resistance, and difficult conversations while maintaining professionalism
• Follow collections policies, procedures, and applicable compliance requirements
• Maintain accurate documentation of customer interactions, account activity,



and payment arrangements
• Meet individual and team performance targets
• Follow up consistently on outstanding accounts
• Protect customer information and maintain appropriate confidentiality
• Communicate effectively with English- and Spanish-speaking customers

Compensation & Contract Structure
• $300-$315 USD per week
• Paid weekly, in arrears
• Performance-based commission opportunities
• Independent Contractor arrangement
• Full-time opportunity

What We Offer
• Hybrid work opportunity in Medellín
• Competitive weekly compensation paid in USD
• Performance-based earning potential
• Ongoing training and coaching
• Supportive, performance-driven team environment
• Opportunities for professional growth and advancement

Hiring Process
Our recruitment process is designed to identify candidates with the experience, communication skills, and collections knowledge needed to succeed in the

📌 Bilingual Collections Agent (Medellín)
🏢 Resolv Global
📍 Medellín