At Lean Solutions Group, we combine talent, technology, and operational expertise to help companies scale and improve their operations. With more than 15 years of experience, we work with leading companies in the U.S. across industries including transportation, logistics, and other business services. We’re growing our teams in Colombia and are looking for talented people who want to grow with us.
We’re currently looking for a Real-Time Analyst (RTA) to support one of our U.S.-based clients in the automotive services industry.
What you’ll do:
• Monitor real-time contact center performance and service levels.
• Track KPIs such as Service Level, ASA, Abandonment, Queue, and Schedule Adherence.
• Identify operational risks and make real-time adjustments.
• Partner closely with Operations to maintain performance and staffing levels.
What we’re looking for:
• 1–2 years of experience in RTA / Workforce Management.
• Contact center experience.
• Experience with WFM tools; NICE or SmartReach is a plus.
• Strong Excel skills; Power BI is a plus.
• Strong analytical and decision-making skills.
• Advanced English (C1).