Ten exists to become the world's most trusted service provider. As Workforce Planner Junior, you will be part of a general team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to ensure that the organisation has the right people - with the right skills in the right places at the right time. Success in this respect means we consistently achieve all core service level agreements (SLAs) and deliver best-in-class service as cost-effectively as possible.

In addition, you will support the Head of and Senior Workforce Planners to ensure they are equipped to effectively handle expected business growth and one-off events. Examples include onboarding of new clients, global sporting or entertainment events and technological improvements that increase our productivity.



You will ensure that business leaders have the information they need with enough advance notice to prepare and organize the operation to be in step with such business changes.

Workforce Planning:
• Regularly work through the 6 phases of workforce management; gathering historical data, analyzing data, cleaning it of inconsistencies, forecasting work volumes, calculating headcounts, creating schedules and analysing stats and SLA's to ensure we have effectively scheduled our workforce

• Provide standardised daily, weekly, monthly and quarterly reporting and ad-hoc analytical support to the wider operations team at Ten to ensure there is full understanding of resourcing in your region

• Be fully accountable for rota management in your local regions in order to maintain accuracy. This includes maintaining Genesys and ensuring teams are adhering to schedules

• Administrating and signing off Annual Leave, Lieu Time and any planned off floor ac

📌 Workforce Planning Analyst (Bogotá)
🏢 Ten Lifestyle Group
📍 Bogotá