Location Bogotá, Colombia
Work Model Onsite
Schedule Monday to Saturday, Sunday off

About the Role

SpeedyDollar, part of Aventus Group, is launching its lending operations in the United States, and we are looking for experienced Bilingual Collections Specialists to join our new U.S. Collections team in Bogotá, Colombia.

Aventus Group is an international FinTech group with 17 profitable business years, a business network spanning 22 countries, and nearly 5,000 professionals worldwide. The Group continues to expand internationally, with more than 851 million in loans issued during the first half of 2026.

This is an opportunity to become part of the initial team building SpeedyDollars U.S. collections operation from the ground up.

We are specifically looking for experienced collectors who have worked with U.S. customers, have excellent English communication skills, know how to negotiate effectively, and are comfortable working in a performancedriven financial environment.

As our U.S. business grows, strong performers will have opportunities to develop into Senior Collector, Team Leader, and other leadership positions.

Key Responsibilities
Handle outbound and inbound collections calls with U.S. customers regarding pastdue consumer loans.
Negotiate payments and approved payment arrangements while maintaining a professional and customerfocused approach.
Manage Promises to Pay PTPs, followups, and delinquent accounts through resolution.
Use effective negotiation, persuasion, and objectionhandling techniques to maximize recovery.
Accurately document all customer interactions, commitments, payment information, and account updates in the CRM.
Meet and exceed individual collections KPIs, including RPC, PTP conversion, cure rate,



recovery performance, productivity, and quality.
Work with dialer and digital communication channels as part of coordinated collections campaigns.
Follow all company procedures and applicable U.S. collections and consumerprotection requirements.
Requirements
Experience
Minimum 1 year of direct phone collections experience.
Handson experience collecting from customers in the U.S. market is required.
Experience in consumer lending, fintech, personal loans, auto finance, credit cards, or other financial products is strongly preferred.
Proven ability to negotiate payments, handle objections, and work with delinquent customers.
Experience working with CRMs, dialers, and collections systems.
English Mandatory
Advanced English proficiency is mandatory C1 level or equivalent.
Candidates must be able to communicate confidently and naturally with U.S. customers by phone and in writing.
Strong listening comprehension, negotiation vocabulary, and ability to handle difficult conversations entirely in English.
Fluent Spanish.

The interview process will include a spoken English assessment and a collections roleplay in English.

Collections Knowledge Skills
Strong negotiation and objectionhandling skills.
Understanding of core collections metrics such as RPC, PTP, cure rate, and recovery rate.
Familiarity with FDCPA,



Regulation F, TCPA, and U.S. collections communication requirements is strongly preferred.
Ability to work with individual performance targets and variable compensation.
Strong attention to detail and accurate CRM documentation.
Professional, confident, and respectful communication style.
Resultsoriented and comfortable working in a highly performancedriven environment.
Education
High school diploma or equivalent required.
College or university education is a plus, but not required.
What We Offer
Monthly salary COP 3,050,000.
Performancebased bonus.
Monday to Saturday schedule, with Sunday off.
Opportunity to join the initial U.S. Collections team of an established international FinTech group.
Clear opportunities for professional growth as the U.S. portfolio and collections team expand.
Direct exposure to modern collections technology, automation, and datadriven collection strategies.
Training on SpeedyDollars U.S. collections processes and compliance requirements.
Location

Bogotá, Colombia

Work Model

Onsite

If you have proven experience collecting from U.S. customers, speak excellent English, and know how to turn difficult conversations into successful payment outcomes, we want to hear from you.

Apply with your CV in English through the platform.

Bolsa de trabajo Colombia ofrecemos puesto de Bilingual Collections Specialist Bogotá para el sector de CallCenter Telemercadeo en la empresa SMART OPERATIONS BPO SAS de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Bilingual Collections Specialist Bogotá (Bogotá)
🏢 SMART OPERATIONS BPO
📍 Bogotá