Remote Tier-2 Technical Support Specialist — Troubleshoot & Escalate (Colombia)

Remote Tier-2 Technical Support Specialist — Troubleshoot & Escalate (Colombia)

08 oct
|
Hireframe
|
Colombia

08 oct

Hireframe

Colombia

Hireframe seeks a Technical Support Specialist to join our Tier 2 team, handling product issues requiring deeper troubleshooting. You’ll work with Zendesk, Jira, and diagnostic tools, guiding customers by phone, email, and SMS, and coordinating with partners for field visits.

You’ll escalate to Engineering when needed and maintain clear, timely updates while expanding SOPs and knowledge bases to improve support processes.

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📌 Remote Tier-2 Technical Support Specialist — Troubleshoot & Escalate (Colombia)
🏢 Hireframe
📍 Colombia

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