The Customer Service Representative (CSR) supports clients throughout administrative and document-related processes. This role ensures that clients receive clear guidance, accurate information, and timely updates.

Key Responsibilities

- Respond to client inquiries via phone, email, and messaging platforms
- Provide clear instructions on required documents and next steps
- Maintain accurate client records and case notes
- Coordinate with internal teams to ensure timely service delivery
- Follow established procedures and service standards
- Escalate complex cases when appropriate

Core Skills

- Strong written and verbal communication
- Attention to detail and accuracy
- Professional and courteous client interaction
- Ability to follow structured processes
- Time management and organization

Adecuado Candidate

- Experience in customer service or administrative roles
- Comfortable working with international clients
- Reliable, organized, and detail-oriented

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📌 Customer Service Representative (Colombia)
🏢 Promoverme
📍 Colombia