About the RoleProcess Street's Jr. Customer Success Manager role is a fully remote position for candidates outside the United States. The employer describes the role as an early-career customer success opportunity focused on onboarding, implementation, training, customer relationships, and recurring workflow automation. The job uses U.S. business hours, primarily Pacific Time, with support across Pacific, Mountain, and Central Time zones.Prior Customer Success Manager experience is not required, but prior customer-facing experience is required. Process Street does not provide an employment type, salary range, or application deadline for this role. The position is classified here as full-time because the employer describes the role's benefits and equity as applying to full-time roles.Job DetailsRole: Jr. Customer Success ManagerEmployer: Process StreetLocation: Remote outside the United StatesWork mode: Fully remoteEmployment type: Full-TimeSalary: Not provided by the employerResponsibilitiesThe Jr. Customer Success Manager builds customer relationships and leads implementation, onboarding, and training.Customers can expand from small deployments to large, multi-department implementations, so the role works across different levels of workflow complexity.Support customers after implementation and during ongoing use.Conduct Quarterly Business Reviews.Contribute to guides, webinars, and Help Center content.Share customer feedback with product teams.Identify expansion and referral opportunities.Monitor churn, time to first value, and net promoter score.Test new strategies, tools,



and AI-supported approaches.The position also helps promote customer satisfaction through education and follow-through.Writing is the primary communication method in the distributed team, so clear customer notes and concise internal updates form part of the daily work.QualificationsProcess Street requires direct customer or client experience.A startup, entrepreneurial, or hands‑on work background is relevant, along with resourcefulness, self‑direction, comfort with ambiguity, and the ability to learn and teach.The role requires relationship‑building ability, strategic and creative thinking, strong written and verbal communication, and an interest in artificial intelligence and automation.Process Street does not require earlier Customer Success Manager experience for this opening.Customer‑facing experience.Strong written and verbal communication.Comfort working independently in a distributed environment.Interest in AI, automation, and recurring workflow systems.Ability to explain processes and support customer learning.Remote Schedule & Employment TermsThe work schedule follows U.S. business hours, primarily Pacific Time, while supporting customers across Pacific, Mountain, and Central Time zones.



The posting identifies the role as fully remote and limits eligibility to candidates outside the United States.Unlimited paid time offMajor holidaysA company‑wide December week offRegular social activitiesHealth insurance for U.S. employees and familiesAnd equity for all full-time rolesThe employer does not provide a salary range or a formal application deadline.Questions About The PositionIs prior Customer Success Manager experience required? No. Process Street requires prior customer-facing experience but does not require previous Customer Success Manager experience.Where can the hire work? The role is fully remote for candidates outside the United States.What schedule applies? The role uses U.S. business hours, primarily Pacific Time, with coverage across Pacific, Mountain, and Central Time zones.Which customers does the work support? Process Street serves more than 3,000 customers worldwide, including teams that may expand from small deployments to large multi‑department implementations.The role sits at the intersection of customer education, workflow adoption, and product feedback. Its early‑career scope gives the hire responsibility for customer relationships while connecting day‑to‑day issues with product strategy. Process Street also identifies AI and automation as part of the work environment. The position combines human judgment, written communication, and recurring‑process knowledge rather than treating software support as a single‑channel function.#J-18808-Ljbffr

📌 Jr. Customer Success Manager: Process Street (Colombia)
🏢 USA Lync
📍 Colombia