Junior Client Success Manager · Guidepost
Full-time contractor · Fully remote · US Eastern hours · Reports to the CEO
Most account managers forward emails and read reports out loud on calls. We are not looking for that person.
Our clients are doctors who own cash-pay medical clinics. We are looking for the person they call first: the one who spots the problem before they do, tells them before they ask, and shows up with the fix already moving.
If that sounds like you, keep reading.
WHO WE ARE
- A US-based growth agency for cash-pay medical practices: regenerative medicine, orthopedics, hormone optimization, stem cell therapy.
- Our clients' patients pay out of pocket for treatments that cost thousands. Cheap leads do not cut it. We need people who can pay and actually show up.
- We run Meta and Google ads into webinar and lead-gen funnels built in GoHighLevel.
- We work in pods: small standing teams (a CSM, an ads specialist, a GoHighLevel builder) that own a group of clients end to end.
- Our team is spread across the US, Latin America, Pakistan, India and the Philippines,



with leadership in Atlanta.
- Monthly client churn is under 1%. You would inherit relationships that work, not a book of angry clients.

THE JOB
- You own the relationship. The doctor emails you, Slacks you and gets on calls with you.
- You turn requests into briefs. Every client ask becomes a ClickUp task the team can act on without a follow-up question, with the why attached. "Build a new landing page" is not a brief. "The heatmap shows people stop scrolling before the CTA, so the CTA moves above the fold" is.
- You narrate the numbers. In two minutes, in plain English: what is working, what is not, and what is next.
- You catch problems first. The client never discovers an issue we have not already told them about.
- You spot the next win. Not a pitch. Arithmetic out loud with the client's own numbers until the next step is obvious.
- You do not run the ads or build the funnels. You brief them

📌 WANTED The BEST Remote Junior Client Success Manager In The World (Colombia)
🏢 Guidepost Marketing
📍 Colombia