About Roca Alliances
Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.
This opportunity is with Simpro Group, a integral technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.
About the Role
We are looking for a Manager of Account Management to lead, develop, and scale our Account Management function. In this role, you will play a key part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support, and strategic partnership throughout their journey with Simpro.
You will lead and empower a team of Account Managers to build strong,



long-term customer relationships while driving commercial growth and customer success outcomes. Partnering closely with cross-functional teams, you will help shape account strategies, optimize processes, and deliver a consistent, high-quality customer experienc.
Key Responsibilities
- Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Empower the team of Account Manager's to have the most impactful interactions with customers within their segment.
- Develop and execute strategies per customer segment to maximise the value Simpro's customers get from the platform.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
- Help scale and further shape Account Management team to drive the team metrics.
- Encourage and lead collaboration between internal teams.
- Repre

📌 Manager of Account Management (Medellín)
🏢 roca-alliances-sa
📍 Medellín