Client Success Manager (SM) serves as an advocate of ADP's Global Payroll Solution and Service capabilities, while driving ADP's message as a world leader in the Global Payroll industry into the client base. Within either the Enterprise or Mid‑market Client Success market segments, this role is 100% dedicated to our ADP Global Payroll Clients, which can include all the following services: GlobalView, Streamline, Celergo, EeTime/WFMgr services (and BoB as needed). This could evolve based on ADP Global Payroll strategies.
Key Areas of Focus
- Ongoing management of strong, productive relationships with key & designated client contacts
- Alignment with Client Success Leaders
- Collaborative efforts with other ADP Client Success colleagues, ADP Sales, Service and Implementation teams and any other functional team as required to retain assigned clients, deliver best‑in‑class services to our client and influence additional business.
- Adherence to defined & agreed processes and achieve targets established annually.




- The position demands a strong combination of account management / relationship building skills together with use of tools & process to address this market segment specificities. Success in this role can be defined by year over year increases in metrics related to: customer satisfaction indexes, client retention rates, contract renewals, referencability, client footprint and revenue growth.

Job Responsibilities
Client Focus
- Effective management of a client's portfolio of General Payroll client accounts belonging to the either the Enterprise or Mid‑market Client Success Market Segments to ensure client satisfaction, retention & growth.
- Cultivation of a trusted‑advisor and develop a strong relationship with clients to influence their propensity to partner with ADP.
- Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to the client base, by incorporating a deep understanding of the client needs with a

📌 Gerente de Servicios II (Bogotá, D.C.)
🏢 Fairygodboss
📍 Bogotá, D.C.