About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Job Summary
The Vendor Mgmt Consultant is responsible for Client Care strategy and operations (non-customer-facing). This role defines and manages strategic priorities for Visa Client Care, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring. The Consultant establishes, implements,
and continuously improves procedures or workflow processes to increase operational effectiveness and coordinates operational activities with other areas of the business.
All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
Key Responsibilities
• Manage the relationship and performance of Business Partner Outsourced contact centers by supporting account and program management, documentation, and business operations for Visa services, including Concierge Services, Card Benefits, and Promotions in contact centers across North America and other regions as needed.
• Support business operational needs for Consumer Credit Product Offices.
• Apply vendor management, account management, operations support, business requirements development, project management skills, and cross-functional teaming.
• Engage extensively across multiple cross-functional areas, such as Visa Concierge, Visa Consumer Credit product office, Acco
📌 Vendor Mgmt Consultant (Bogotá)
🏢 Visa
📍 Bogotá