• Role: Full-Time
• Type of work: Remote
• Location: Columbia, Mexico, Argentina, South Africa, Philippines - IC Only

Summary

We are seeking a talented Remote Project Coordinator with Customer Service experience to join our team This is an exciting opportunity to grow professionally while playing an essential role in the company’s success.

In this position, you’ll be the primary point of contact, managing inquiries about fieldwork, lab results, pricing, billing, and other administrative tasks. You’ll ensure seamless coordination between our team and clients, proactively identify client needs, oversee daily workflows, support internal teams, and facilitate smooth communication across departments.

We are looking for someone who can dispatch with a sense of urgency, think creatively under pressure, and demonstrate excellent customer service and problem-solving skills.

General Description

• Answer incoming phone calls promptly and professionally
• Make outbound calls to clients, internal teams, and departments
• Coordinate and schedule field events,



including arranging appointments with technicians, clients, and homeowners as needed
• Deliver exceptional customer service while maintaining strong client relationships
• Accurately enter and manage data in relevant systems
• Prepare and obtain necessary work authorizations and documentation
• Organize files and perform other administrative tasks as required

Key responsibilities include:

• Handling 20–30+ calls per day
• Managing 15–25 emails daily
• Responding to 10+ internal messages (Slack, etc.)
• Switching efficiently between phone, email, Slack, and other tools
• Reaching out to clients to gather information and schedule appointments
• Contacting technicians, confirming their availability, and coordinating accordingly
• Performing data entry and administrative task
• Answering phone calls
• Calling clients and technicians
• Scheduling field jobs with technicians, clients, and homeowners
• Provide excellent cus

📌 Remote Project Coordinator (Colombia)
🏢 Vert Environmental
📍 Colombia