Company:
Marsh

Description:

Develops, analyzes, implements and oversees short-term and long-term strategic business processes and plans to increase operational efficiency, meet organization strategic vision and achieve financial goals. Develops, presents and implements business case recommendations and tactical/operational strategies based on analysis of integral and industry trends, organization objectives and key stakeholders. Manages, identifies and develops strategic partnerships with business functions, management, and other internal/external stakeholders. Identifies and analyzes organization strengths, weaknesses and business opportunities to advise management and optimize business strategies. Monitors industry trends, competitor actions, economic developments and regulatory environments to identify and plan for expected impact on business operations.

Job Family Description

Helps leaders develop and carry out their short and long-term business plans. In close partnership with management teams, they research and develop business cases for key strategic initiatives,



prepare tactical implementation plans, and manage critical projects.

Job Resume

Lead the design, analysis, reporting, and continuous improvement of processes associated with the Service Delivery Practice across the client and colleague experience, continuous process improvement, and tool and tech innovation towers. The role strengthens operational efficiency, client experience, stakeholder decision-making, and adoption of productivity tools through data-driven analysis, performance reporting, KPI management, structured improvement methods, and cross-functional collaboration. Makes an impact as a seasoned, professional individual contributor, ready to manage projects, work independently, help teammates thrive and collaborate with stakeholders across Marsh.

Responsibility Statements

Client & Colleague Experience
Design practical, user-centered solutions that improve client and colleague experienc

📌 Enablement Process and Improvement Manager (Bogotá)
🏢 Marsh McLennan
📍 Bogotá