The ServiceNow Platform Ops Lead is accountable for the stability, security and performance of the ServiceNow platform, including the quality and governance of the CMDB and the integrity of platform access management. The role owns instance health, incident and problem management, upgrades, security patching and release management, ensuring the platform meets Chubb's operational resilience and ITSM process standards. The role is also accountable for CMDB management, including data quality and accuracy, Discovery configuration, service mapping and CI lifecycle governance, as well as for ServiceNow access management, including access roles, access control and the certification process required for audit and SOX compliance. As Deputy to the ServiceNow Hub Lead, the role provides both operational and people leadership for the Hub, leading and developing the Platform Ops team and deputising on operational and stakeholder matters as required.
Key Responsibilities:
• Provide leadership and line management for the Platform Ops team, including performance management,
coaching and development of team members.
• Act as Deputy to the ServiceNow Hub Lead, providing operational leadership and stakeholder continuity in the Hub Lead's absence.
• Own overall instance health, monitoring platform performance, availability and stability across production and non-production environments.
• Lead incident, problem and change management for the ServiceNow platform, ensuring timely resolution and root-cause analysis of platform issues.
• Plan and execute ServiceNow upgrades, patches and security updates, minimising disruption to business operations.
• Own release and change management processes for the platform, including release scheduling, risk assessment and change approval governance.
• Ensure ServiceNow ITSM process adherence across the Hub, working with Platform Administrators and CMDB/Discovery teams to maintain data quality and process compliance.
• Own CMDB management for th
📌 ServiceNow Platform Ops Lead (Bogotá)
🏢 Chubb
📍 Bogotá