Descripción de empleoAcerca del empleo

Location: Medellín, Colombia
Employment Type: Full-Time
Work Schedule: Monday to Friday
Department: Customer Experience / Customer Support
Monthly Salary: USD $700 – $900, depending on experience, English proficiency, and technical background.
Position Summary

We are looking for a proactive and customer-focused Customer Support Specialist to join our growing team. This role is responsible for delivering outstanding customer service by providing timely support, resolving customer inquiries, and ensuring a seamless customer experience across multiple communication channels.

The adecuado candidate is an excellent communicator, highly organized, detail-oriented, and passionate about helping customers. This individual should be comfortable working in a fast-paced environment while maintaining high customer satisfaction standards.

Key Responsibilities

• Serve as the primary point of contact for customers via email, chat, phone, and other communication channels.
• Respond to customer inquiries professionally and efficiently.




• Troubleshoot and resolve customer issues while maintaining a positive customer experience.
• Escalate complex issues to the appropriate internal teams when necessary.
• Accurately document customer interactions using the company's CRM system.
• Follow up with customers to ensure complete issue resolution.
• Meet and exceed established Service Level Agreements (SLAs).
• Maintain high customer satisfaction (CSAT) scores.
• Identify recurring customer issues and recommend process improvements.
• Contribute to maintaining and improving the company's knowledge base.
• Collaborate with Product, Operations, Sales, and Technical teams to enhance the customer experience.

Qualifications

Education

• Technical Degree, Technologist, or Bachelor's Degree in:
• Business Administration
• International Business
• Marketing
• Communications
• Industrial Engineering
• Information Technology
• Or related fields

Experience

•

📌 Costumer Support Especialist (Medellín)
🏢 TradeQuo Global
📍 Medellín