About the Job

At Jetpacks, we've got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a new startup committed to helping companies reach new heights together, by unleashing the Latin American power.

And that starts with you :)

Jetpacks is looking for someone to join our team as IT Help Desk Specialist. In this role, you'll be responsible for providing fast, friendly technical support to end users while owning and scaling the Google Workspace environment and IT processes for a growing operation.

You'll be joining the tech team of an industry leader in first-and-last-mile delivery services, supporting a company that serves over 4.5 million customers. As their delivery network keeps growing, their tech systems and team need to scale right along with it, and that's where you come in. The adecuado person for this role has solid technical know-how, communicates clearly, and genuinely loves making people's lives easier.

Role Responsibilities
• Provide remote, chat,



and email support to users with excellent customer service, mainly covering Windows software and internal client apps.
• Administer, manage, and maintain the Google Workspace enterprise environment, including email addresses and group administration.
• Handle email auditing, spam filter management, and quarantine inbox review (IP and domain level).
• Manage the Google Workspace Device Manager and user groups.
• Manage domain settings and DNS records.
• Maintain and organize Google Drive.
• Integrate and automate Google Workspace with external tools such as Zapier.
• Manage Google Cloud users and projects.
• Standardize processes across the organization, including driver outreach workflows, customer support workflows, and ops team driver-coaching workflows.
• Establish onboarding and offboarding processes, and build macros and step-by-step guides for customer service and tech support cases.
• Analyze, troubleshoot, and evaluate technolo

📌 Information Technology Help Desk Analyst (Colombia)
🏢 Jetpacks!
📍 Colombia