Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in **** the Financial Times named Clara the region's fastest-growing company. We're passionate about helping every company we work with become more effective—and, through that, raising the region's competitiveness. We're ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST General, ICONIQ, General Catalyst and Goldman Sachs, among others.

What you'll do

We're looking for a Customer Happiness Associate to support Clara's growing base of B2B customers in Colombia. You'll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara's commitment to excellence.

In this role, you will:

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Resolve escalated support issues through email, chat, and phone with empathy and precision.

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Proactively investigate customer problems and document findings clearly in internal tools.

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Provide follow-up support to ensure complete resolution and satisfaction.

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Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.

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Identify trends in customer feedback and propose improvements to product or process.

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Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.

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Use tools like Zendesk, HubSpot, and Google Drive to deliver high-touch, data-informed support.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

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At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles

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Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup

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Advanced proficienc

? Customer Happiness Associate (Bogotá)
? Clara
? Bogotá

📌 Customer Happiness Associate (Bogotá)
🏢 Importante empresa
📍 Bogotá