Work Setup: Remote
Salary: COP 4,500,000 + 150,000 Remote Work Allowance and Legal Benefits
Equipment: Company Provided
Start Date: ASAP
Schedule: 8:00 AM - 5:00 PM or 9:00 - 6:00 PM CST | Monday - Friday
The Quality Assurance Coordinator supports MLS operations by providing front-line member service, reviewing and maintaining data, processing routine compliance and account-related matters, and helping ensure accurate, timely, and well-documented work. The position assists members and staff across multiple communication channels, researches operational and system questions, performs authorized record maintenance, and applies established MLS rules, policies, procedures, and business standards to routine situations. Complex, unusual, ambiguous, or unresolved matters are escalated for additional review.
What does a day in the life of a MLS Coordinator look like?
• Provide front-line support to members through phone, chat, email, and other assigned service channels regarding MLS operations, systems, policies, procedures, requirements, and related services.
• Review listing, membership,



office, account, and related MLS records for accuracy, completeness, consistency, and compliance with established policies, procedures, rules, and standards.
• Process membership, office, account, and other assigned transactions accurately and in accordance with established procedures.
• Process routine MLS compliance matters, including listing violations, correction notices, member-reported concerns, complaints, fines, and related follow-up activities.
• Review member corrections and supporting information to determine whether routine compliance issues have been appropriately resolved, and escalate questionable or complex matters for additional review.
• Perform authorized MLS data and record maintenance, including routine listing, membership, office, account, and related data changes.
• Research member, listing, account, compliance, operational, and system-related questions using approv

📌 MLS Coordinator (Colombia)
🏢 Ninja Partners
📍 Colombia