EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for a motivated Application Support Engineer to help keep business-critical applications stable, observable, and reliable for clients. You will troubleshoot incidents, analyze logs and databases, and collaborate on improvements across the support lifecycle.

Responsibilities

• Resolve production incidents by troubleshooting application, database, and connectivity issues
• Analyze logs and monitoring signals to identify root cause and propose corrective actions




• Execute SQL queries to validate data, diagnose problems, and support investigation workflows
• Troubleshoot Java core applications by interpreting errors, reviewing behavior, and recommending fixes
• Support ITIL-aligned processes by handling incidents, contributing to problem records, and coordinating changes
• Operate and monitor pre-built Jenkins pipelines to support releases and operational tasks
• Collaborate with engineers to improve system reliability, observability, and operational readiness
• Document investigations, runbooks, and knowledge articles in Jira and Confluence
• Coordinate across stakeholders during escalations and communicate status and impact clearly
• Perform network and web troubleshooting including DNS checks, SSL validation, and HAR file analysis
• Participate in on-call rotation and shift coverage to maintain service continuity

Requirements

• 2+ years application support experienc

📌 Application Support Engineer (Colombia)
🏢 EPAM Systems
📍 Colombia