The Technical Support Engineer is responsible for providing firstlevel technical support to customers, drivers, administrators, and internal stakeholders. This role serves as the primary point of contact for troubleshooting hardware, software, connectivity, video telematics, and platformrelated issues. The TSE I will diagnose problems, resolve issues within defined procedures, document interactions, and escalate complex cases when necessary while ensuring a highquality customer experience.

The ideal candidate possesses strong troubleshooting skills, excellent customer service abilities, and a passion for technology. This position requires the ability to work in a fastpaced environment, manage multiple priorities, and communicate effectively with both technical and nontechnical users.

Qualifications

Advanced English level. Both verbal and written B2 or higher
Full time availability
Availability to work Onsite Bogotá Torre Krystal in a fastpaced environment.
1 year of experience in a Technical Support, Help Desk, Service Desk, Customer Support, or IT Support role.
Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
Excellent communication skills verbal, written, listening




Understand and empathize with customers when interacting with a wide range of different personality types.

Additional information

Competitive compensation packages inclusive of base pay, incentives, overtime and shift differentials for certain shifts.
Annual merit increase based on performance.
Paid Training whether onsite or in work at home.
Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
Excellent training and supervisory support to help you feel comfortable servicing our customers.
Competitive Salary with attractive and attainable PBI structure.
Paid vacation and sick leave annually.
Exceptional Health and Life Insurance Plan
Paid referral program
Career development growth opportunities for advancement.
Excellent Reward and recognition programs.
Bolsa de trabajo Colombia ofrecemos puesto de Helpdesk Level 1 para el sector de Informatica Telecomunicaciones en la empresa Sutherland Global Services SGS de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Helpdesk Level 1 Support Engineer (Bogotá)
🏢 Sutherland Global Services SGS
📍 Bogotá