Were Hiring Senior Supervisor, Delivery Medical Information

Are you an experienced operations professional looking for an opportunity to lead teams and support highquality service delivery in a global environment

We are looking for a Senior Supervisor, Delivery to join our Operations team and support the daytoday management of Medical Information programs, ensuring operational performance, quality, compliance, and an excellent customer experience.

Location Colombia

Working Hours 200 AM 1100 AM Colombia time 900 AM 600 PM CEST

The position primarily supports teams located across EMEA and APAC rregions

What youll do
Support the daytoday operational management of Medical Information programs.
Monitor KPIs, service levels, productivity, quality, and client expectations.
Coordinate staffing coverage and workload distribution.
Manage operational escalations and support timely issue resolution.
Monitor dashboards and performance reports to identify trends and improvement opportunities.
Support quality monitoring, reconciliations, CAPAs, and operational controls.
Participate in operational reviews, governance meetings, and quality calibrations.
Support onboarding, training, and ongoing team development.
Identify operational risks and recommend corrective actions.
Ensure compliance with SOPs, PVAs, Quality Agreements, regulatory requirements, and company policies.
Lead and support approximately 35 direct reports, including agents and potentially Team Leaders.





What were looking for
Bachelors degree required a Life Sciences background is preferred but not mandatory.

Postgraduate or Masters degree is a plus.

Minimum 3 years of relevant experience 5 years preferred.

Healthcare industry and or Medical Affairs experience is preferred.

C1 English proficiency.

Advanced Microsoft Office skills, including Excel, PowerPoint, Outlook, SharePoint, and Teams.

Experience with CRM platforms, contact center technologies, and reporting tools is preferred.

Knowledge of Medical Information processes, Pharmacovigilance requirements, and healthcare compliance is highly valued.

Strong customer service, communication, problemsolving, decisionmaking, adaptability, and teamwork skills.

Training Approximately 8 weeks, following the standard onboarding training program. Training will generally take place from 200 AM to 1100 AM Colombia time.

If you have a strong operations background, enjoy leading teams, and are comfortable working in a general environment, wed love to hear from you

Interested Apply or reach out for more information.
Bolsa de trabajo Colombia ofrecemos puesto de Senior Supervisor para el sector de CallCenter Telemercadeo en la empresa CONDUENT COLOMBIA S.A de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Senior Supervisor (Bogotá)
🏢 CONDUENT COLOMBIA
📍 Bogotá