Key Responsibilities

Work Type： Part-Time,

Schedule: on each Monday，9AM-13PM,4hrs/visit，4 visits/months

Location: Cl. 81 #11-08, Chapinero, Bogotá, Cundinamarca, Colombia

( As our recruitment team does not speak the local language, we can only accept Resumes in English to ensure accurate communication and evaluation. Thank you for your understanding.）

Key Responsibilities ：

- Troubleshoot conference rooms and perform basic AV checks and actually fix issues

（ 80% are Mac OS system， 20% are Windows）
- Support event setups and resolve technical issues if needed
- Conference room troubleshooting
- Conference room Inspection
- Asset Audit
- Bulk asset refresh (Laptop Wipe, Cleaning, Imaging)
- Manual Locker Restock
- Computer imaging when required
- IT equipment Move related(due to Office moves)
- Hardware issues (Device not powering on, Server Room devices)
- Basic network troubleshooting (as needed)
- Basic locker support for sites where applicable (e.g., restocking)
- Support admins with escalations
- support IDF routine inspections (as needed)




- Onboarding support and offboarding support (as needed)
- asset inventory assistance (as needed)
- Maintenance of Imaging Infrastructure'
- package acceptance and shipping (as needed)

Qualifications & Skills

- Education: High school diploma or equivalent; IT-related certification (e.g., CompTIA A+, Microsoft Fundamentals) is a plus.
- Experience: 1+ years in IT support or a similar technical role; familiarity with AV equipment and conference room technology is preferred.
- Technical Skills: Basic understanding of Windows/macOS, Office 365, network/Wi-Fi troubleshooting, and printer/peripheral setup.
- Soft Skills: Strong communication, problem-solving, and customer service orientation. Ability to work independently and manage time effectively.
- Physical Requirement: Capable of lifting/moving equipment (up to 25 lbs) and performing on-site AV checks as scheduled (4+ times/month, 2+ hours per visit).

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