We’re a growing trucking and logistics company looking for an experienced Operations Manager to take full ownership of our dispatch function. This person will oversee trucking dispatch operations end to end, directly manage our offshore dispatch team, and serve as the primary point of escalation for operational issues.

Direct FedEx experience and overnight dispatch management experience are required for this role.

What We’re Looking For

5+ years of experience in trucking, logistics, dispatch, or transportation operations

Required: Direct FedEx experience, either: experience working for a FedEx contractor, or direct FedEx linehaul dispatching experience

Required: Previous experience managing or overseeing overnight dispatch operations

Proven experience leading and managing a dispatch team

Experience managing remote or offshore dispatchers is strongly preferred

Strong understanding of trucking operations, routing, linehaul, and transportation workflows

Strong leadership, communication, and problem-solving skills

Ability to manage real-time operational issues and escalations

Comfortable working with dispatch and TMS systems and learning new technology

Strong organizational skills and ability to manage multiple priorities

What You’ll Do

Oversee and manage all day-to-day trucking dispatch operations





Take full ownership of the dispatch function and operational performance

Lead and develop a team currently consisting of 6 dispatchers, with plans to grow to approximately 12

Set processes, procedures, and performance standards to improve efficiency and on-time performance

Monitor dispatch operations and ensure compliance with company policies and applicable trucking regulations

Troubleshoot and resolve operational issues and escalations in real time

Oversee overnight dispatch operations and serve as an escalation point for issues that cannot be resolved by overnight dispatchers

Monitor dispatcher performance and provide coaching and feedback

Track and report key operational metrics and identify opportunities for improvement

Hire, train, and onboard additional dispatch staff as the team grows

Communicate operational updates, issues, and recommendations to leadership

Schedule & Availability

Remote position

Standard working hours aligned with Central Time (Chicago)

Some overnight availability is required, potentially approximately one night per week, to support and manage overnight dispatch operations when escalations arise

Location

Remote – Central Time (Chicago)

📌 Dispatch Manager – FedEx Experience Required (Colombia)
🏢 Sierra Talent Group
📍 Colombia