Key Responsibilities

- Provide on-site and desk-side support services to end users.

- Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.

- Complete incidents and requests within SLA in a pressurized environment.

- Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.

- Ensure tickets are updated on a daily basis.

- Support meeting room environment and video conferencing.

- Support printers, scanners, and other peripherals.

- Support mobile devices, such as iPads, iPhones, and Android devices.

- End-User Data backup and restoration when required in the course of a service incident.

- Smart hands support for data center equipment as per required SLA (in specified locations)

- As directed by CLIENT Tech support will assist in troubleshooting the data center devices

- Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites

- Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required

- The individual must have good customer-facing skills and be well presented.

- Demonstrates independent and pro-active thinking





- Builds effective relationships both within the team and across the business and Professional Services

- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.

- Must be able to work alone and unsupervised, taking the initiative when necessary.

- Must be organized and prioritize work appropriately.

- Fully vaccinated techs

Technical Skills &

Experience Required

- Must have experience of using a call logging system.

- Must have good working knowledge of Windows 7/10 and related Office applications.

- Support experience of MACs would be beneficial

- Knowledge of mobile devices, in particular Androids and iPhones

- Working knowledge of current and legacy hardware platforms.

Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.

- Familiarity with Microsoft SCCM.

- Ability to replace defective parts, as identified by CLIENT.

- Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable

- Excellent communications are mandatory in English and Local language

Desired Educational Requirements

- Completion of CompTIA certifications—e.g.A , Network , etc

- Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc

📌 Desktop Engineer (Bogotá)
🏢 Iron Systems
📍 Bogotá