Strengthen Customer Confidence Through Digital Insurance Support

Meaningful customer support offers more than accomplishments; it creates expertise you can grow. The Customer Service Representative supports a digital insurance agency by resolving email inquiries and ensuring policy documentation. Help strengthen customer satisfaction and service efficiency while pursuing a long-term global career with Emapta, supported by learning opportunities, work-life balance, and a top 1% experience for top 1% talent.

Snapshot

- Employment Type: Indefinite-term type contract
- Work Setup: Onsite, Connecta 26, Colombia
- Shift: Day Shift, Weeks 1-3: 9:00 AM-6:00 PM ET (Training); Week 4 onward: 10:00 PM-7:00 PM ET, Weekends Off

Benefits

- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications

- 1-3 years of experience in customer service or data entry
- Proficiency in Microsoft 365
- Clear communication skills, with exceptional written grammar, tone, and clarity
- Strong multitasking skills, including researching information across computer systems while composing professional emails
- Self-motivation, willingness to learn, and adaptability to change
- Familiarity with U.S. insurance terminology preferred

Responsibilities

- Provide expert service and guidance to customers exclusively through email and ticketing platforms.
- Ensure the correct documents are requested, processed, and sent based on each customer's specific insurance situation.
- Complete tasks with clear, organized notes while following established Standard Operating Procedures (SOPs).




- Explain the value proposition clearly in written correspondence.
- Meet team targets for ticket volume, quality assurance (QA), and processing speed.

Our Expectations of a CSR I

- Resolve email inquiries in the first response whenever possible, completing all available actions before escalating.
- Manage each ticket through completion and remain accountable for the outcome.
- Welcome feedback with curiosity and openness, and support colleagues' growth.
- Identify opportunities for daily improvement and maintain a proactive, persistent approach.
- Collaborate as one Customer Service Team across roles and locations.

About the Client

Our client is an award-winning digital insurance agency simplifying how customers compare coverage and protect what matters most. Its established marketplace connects consumers with highly rated insurers, combining accessible technology with guidance from licensed advisors. Recognized for product innovation and workplace culture, the company integrates insurance services into major financial and homeownership journeys. Its commitment to quality, transparency, and responsive support has earned exceptional customer satisfaction, creating meaningful opportunities for professionals to contribute to a trusted, expanding insurance business nationwide.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming integral outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaEra

📌 Customer Service Representative (Bogotá)
🏢 Emapta Global
📍 Bogotá