Customer Service Representative | Cali, Colombia

We are looking for a Customer Service Representative to provide exceptional support to healthcare members and providers.

? Location: Cali, Colombia

? Work Model: 100% On-site

? Contract: Indefinite-term

? Salary: COP $3,200,000

? Schedule: Monday to Friday, within the 6:00 a.m. – 7:00 p.m. window (42 hours per week)

?? English: B2/C1 – Mandatory

Key Requirements

- Minimum 1.5 years of experience handling phone calls and email tickets.
- Advanced English (C1) is mandatory.
- Strong communication, problem-solving, and organizational skills.
- Proficiency in computer systems and standard office software.
- Ability to work independently and collaboratively on-site.
- Healthcare or insurance experience is a plus, but not required.

Main Responsibilities





- Handle high-volume inbound and outbound customer calls.
- Research and resolve customer inquiries, access issues, billing questions, and claims-related concerns.
- Conduct follow-up calls with healthcare members and providers.
- Document interactions accurately in company systems.
- Support provider relations, account management, and operational activities.

Important Information

- This is a strictly on-site position in Cali.
- The role will initially focus exclusively on phone calls.
- Applicants must have full availability for the required schedule. Students are not being considered at this time.

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📌 Customer Service Representative (Cali)
🏢 Naur Talent
📍 Cali