Colt Home Services is a plumbing and home energy services company serving Massachusetts homeowners. We’re looking for a reliable, friendly virtual assistant to answer customer calls, turn inquiries into booked appointments, and keep our customer records accurate and organized.

Position Details

- Location: Remote

- Hours: 40 hours per week during U.S.

Eastern

Time business hours

- Pay: $5-$10 depending on experience

- Language: Fluent spoken and written English is required

What You’ll Do

- Answer inbound calls from new and existing customers promptly and professionally.

- Answer customer questions and turn inquiries into booked appointments.

- Gather job details, including the issue, urgency, service address, and contact information.

- Schedule appointments and update customer records in ServiceTitan.

- Maintain accurate job details and call notes.

- Recognize urgent calls, such as leaks, no hot water, and sewer backups, and follow our escalation process.

- Return missed calls and voicemails promptly.





- Confirm appointments and coordinate rescheduling.

- Communicate important customer and job details to our dispatch and office teams.

What We’re Looking For

- Fluent spoken and written English is required.

- Proven experience converting customer inquiries into booked appointments is required.

- Previous customer service, call center, or dispatch experience.

- Confidence answering customer questions, addressing concerns, and asking for the booking.

- A friendly, calm, professional phone manner, including when assisting frustrated customers.

- Strong attention to detail and dependable follow-through.

- Comfort learning new software and following established processes.

- A quiet workspace, headset, and reliable high-speed internet.

- Availability to work 40 hours per week during U.S.

Eastern

Time business hours.

📌 Customer Service Representative (Colombia)
🏢 Colt Home Services
📍 Colombia