Company Description UGASEND SA is a leading gastroenterology and digestive endoscopy unit in Barranquilla and the Caribbean region, focused on the prevention, diagnosis, and comprehensive treatment of digestive system, biliary tract, and pancreas conditions. The organization combines a highly specialized medical team with advanced technology to provide endoscopic procedures, interdisciplinary consultations, and support programs that promote better health and quality of life. UGASEND SA is committed to delivering timely, safe, and high-quality care under rigorous clinical standards. The team emphasizes close, professional, and human-centered support to patients.

Their promise is clear: “Your digestive health and peace of mind are our specialty.”

Role Description The Coordinador de Citas y SIAU at UGASEND SA is responsible for overseeing appointment scheduling processes and managing the user information and assistance system (SIAU) to ensure an efficient patient experience. This full-time, on-site role in Barranquilla coordinates daily appointment assignments, optimizes agendas for medical and diagnostic services, and monitors compliance with internal protocols and service standards. The role includes supervising reception and call center workflows, resolving appointment-related issues, and ensuring accurate and timely registration of patient data.

The coordinator also manages patient inquiries and feedback,



prepares basic reports on service indicators, and collaborates with clinical and administrative teams to continuously improve access and user satisfaction.

Qualifications

- Strong organizational and coordination skills for managing appointment schedules, service agendas, and daily operational workflows.
- Customer service and communication skills to handle patient inquiries, provide clear information, and maintain a respectful, empathetic service environment.
- Administrative and data management skills, including accurate record-keeping, basic reporting, and use of healthcare or appointment software systems.
- Problem-solving and decision-making abilities to address scheduling conflicts, service incidents, and user concerns efficiently.
- Attention to detail and time-management skills to work in a high-demand clinical environment while maintaining quality and compliance.
- Ability to work collaboratively with medical, nursing, and administrative staff, fostering a team-oriented and patient-centered culture.
- Previous experience in healthcare administration, appointment coordination, or similar patient-facing roles is highly desirable.
- Technical or professional education in health administration, nursing assistance, or related fields is an advantage.
- Basic proficiency in office productivity tools and familiarity with electronic medical record or scheduling systems is beneficial.

📌 Coordinador de Citas y SIAU (Barranquilla)
🏢 UGASEND
📍 Barranquilla